Returns & Exchanges

At MAYS GEMS, we want you to be completely satisfied with your purchase. If your new jewelry doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gems

  Securely place the jewelry in its original velvet pouch and branded box, ensuring all security tags remain intact and attached.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality assurance team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.